Refund Policy

Introduction

At RestUp, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, we offer returns and refunds as outlined in this policy.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be unused, unopened, and in the original condition that you received it.
• The product must be returned in its original packaging.
• The request for a refund must be made within 14 days of purchase.
• Proof of purchase (receipt or order confirmation) must be provided.

Certain items are not eligible for refunds, including:

• Opened nasal strips or mouth tape.
• Gift cards and promotional items.
• Products purchased on sale or with a discount code, unless otherwise specified.

How to Request a Refund

To request a refund, please contact our customer service team via our contact form with the following details:

• Your name and order number.
• A description of the product and the reason for the refund request.
• Proof of purchase.

After we review your request, we will inform you whether your refund has been approved. If approved, we will provide instructions for returning the product.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to a defect or our error. We recommend using a trackable shipping service or purchasing shipping insurance. The return shipment remains your responsibility until we receive it.

Processing Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5–10 business days.

If you haven’t received your refund within 10 business days, check with your bank or credit card provider. If you still haven’t received your refund, please contact us via our contact form.

Damaged or Defective Products

If you receive a damaged or defective product, notify us immediately via our contact form. We will arrange for a replacement or refund as needed.

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards.
• Promotional items.
• Opened nasal strips or mouth tape.
• Products purchased on sale or with a discount code, unless otherwise specified.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page. Please review this policy periodically.

Contact Us

If you have questions about our refund policy, please contact us via our contact form.